Cloud Resume

I'm Joashane Garrick

An IT Support Analyst with extensive experience who excels in providing technical expertise and support for corporate-level environments. My skill set includes proficiency in diagnosing, troubleshooting, and resolving technical problems while managing infrastructure solutions. With a solid background in desktop and networking, I ensure compliance with Infrastructure Configuration Standards and contribute to resolving outages and service-level issues. I am adept at monitoring system health and computer imaging concepts and providing on-call support. My strong communication and interpersonal skills enable me to collaborate effectively across departments and create comprehensive procedural and knowledge-based documentation.

Skills & Technologies

My current skillset includes but are not limited to:

  • Excellent Communication and Interpersonal Skills
  • Root Cause Analysis
  • Windows
  • macOS
  • Microsoft Office Suite
  • Active Directory
  • Zendesk
  • ServiceNow
  • ESET Endpoint Security
  • Intune | SCCM MDM
  • MobileIron MDM
  • AWS Lambda
  • CloudFormation
  • CI/CD
  • Git
  • GitHub
  • Amazon S3
  • Amazon EC2
  • Amazon IAM
  • HTTP, CSS, Javascript
  • Infrastructure as Code / Terraform
  • Python

Certifications

Listed below are the certifications that I have accomplished so far. To verify the certifications, click on the image and be directed to the credly.com verification page.

AWS Certified Solutions Architect Associate

AWS Certified Solutions Architect Associate

Earners of this certification have a comprehensive understanding of AWS services and technologies. They are able to strategically design well-architected distributed systems that are scalable, resilient, efficient, and fault-tolerant.

AWS Certified Cloud Practitioner

AWS Certified Cloud Practitioner

Earners of this certification have a fundamental understanding of IT services and their uses in the AWS Cloud. They are able to identify essential AWS services necessary to set up AWS-focused projects.

LE-1: Linux Essentials

LE-1: Linux Essentials

Earners of this certification understand the major components of the Linux operating system and have technical proficiency in working on the Linux command line. They also have a basic understanding of security and administration-related topics such as user/group management, working on the command line, and permissions.

CompTIA Cloud+

CompTIA Cloud+

Earners of the CompTIA Cloud+ certification have the knowledge and expertise needed to configure, deploy, maintain, and optimize cloud infrastructure services. These IT professionals have demonstrated the ability to incorporate and manage cloud technologies and weave together solutions that meet specific business needs.

CompTIA Security+

CompTIA Security+

Earners of the CompTIA Security+ certification have the knowledge and skills necessary to perform core security functions required of any cybersecurity role. CompTIA Security+ professionals know how to identify and address potential threats, attacks and vulnerabilities and they have established techniques in risk management, risk mitigation, threat management and intrusion detection.

CompTIA Network+

CompTIA Network+

Earners of the CompTIA Network+ certification have the skills needed to troubleshoot, configure, and manage wired and wireless networks found in companies around the world. CompTIA Network+ professionals have demonstrated the ability to design and implement functional networks, configure, manage, and maintain essential network devices, implement network security, and troubleshoot network problems.

CompTIA A+

CompTIA A+

Earners of the CompTIA A+ certification are proven problem solvers who are able to perform critical IT support tasks including device configuration, data backup and recovery, and operating system configuration. CompTIA A+ certified professionals have demonstrated baseline security skills for IT support roles and are able to detect and remove malware, address privacy concerns, and troubleshoot core service challenges.

CompTIA CSCP

CompTIA Secure Cloud Professional - CSCP Stackable Certification

Earners of the CompTIA Secure Cloud Profesional (CSCP) certification have the knowledge and skill required to address the business and technical security challenges in an enterprise's cloud computing environment.

CompTIA CCAP

CompTIA Cloud Admin Professional - CCAP Stackable Certification

Earners of the CompTIA Cloud Admin Professional (CCAP) certification are cloud admin professionals that have the ability to help an organization maximize the business opportunities that the cloud creates.

CompTIA CSIS

CompTIA Secure Infrastructure Specialist - CSIS Stackable Certification

Earners of the CompTIA Secure Infrastructure Specialist (CSIS) certification have the knowledge and skill required to support hardware and software systems. These secure infrastructure specialists will also be able to protect an organization's assets from internal and external threats.

CompTIA CIOS

CompTIA IT Operations Specialist - CIOS Stackable Certification

Earners of the CompTIA IT Operations Specialist (CIOS) certification have the ability to manage the flow of a workplace and optimize day-to-day activities. These IT operations specialists have demonstrated the ability to analyze business operations and identify customer needs.

Education

Western Governors University

B.S. - Cloud Computing | Aug 2021 - Present

Work Experience

St. Jude Children's Research Hospital

Technical Support Specialist | Aug 2020 - Jan 2021

  • Answered incoming customer support calls, created and triaged detailed tickets to the appropriate technician or team using ServiceNow
  • Configured and provided loaner PCs
  • Managed account privileges and distribution lists via AD
  • Remotely install and license software onto PCs and VMs
  • Managed company mobile devices via MobileIron
  • Troubleshoot administrative and clinical systems issues for employees/clients

IPS Corporation

Desktop Support Associate | June 2018 - June 2020

  • Performed onsite and remote troubleshooting using diagnostic techniques and relevant questions
  • Installed and configured laptops, PCs/desktops, printers, and peripherals
  • Provide frontline Tier 3 support for executives
  • Managed 50+ service requests and problems/incidents via Zendesk
  • Configured Zoom tabletop speakers and iPads for conference rooms
  • Manage company mobile devices via Intune/SCCM

Projects

Cloud Resume Challenge

Inspired By CloudResumeChallenge.dev | 2020

The Cloud Resume Challenge is a multi-phase resume project designed to help develop and showcase the essential skills needed to pursue a career in Cloud Computing. Steps taken to create this project include:

  • Rewriting the resume in HTML and styling it with CSS
  • Deploying the resume online as an Amazon S3 static website
  • Using Amazon Route 53 to register the website
  • Configured Amazon CloudFront and Amazon Certificate Manager to secure communications in transit
  • Added javascript to display visitor counter
  • Created an AWS Lambda function written in Python and a lambda function URL to communicate with the website and update the counter. AWS Lambda then writes the updated information to a DynamoDB database.
  • The backend was deployed automatically using AWS SAM, but backend is now being deployed using Terraform
  • Code versioned on GitHub

AWS Cloud Architecture Deployment with Terraform

This Terraform configuration sets up a basic cloud infrastructure in AWS, focusing on creating a scalable and secure environment for an application. The infrastructure includes:

  • VPC (Virtual Private Cloud): A virtual network dedicated to the application, providing a secure and isolated environment.
  • Subnets: Divisions within the VPC, each in a different availability zone, to distribute resources and improve fault tolerance.
  • Internet Gateway: Allows the VPC to communicate with the internet.
  • Route Table: Defines how traffic is routed within the VPC and to the internet.
  • Security Group: Controls inbound and outbound traffic to the EC2 instances.
  • EC2 Instance: A virtual server running the application, with specific IAM roles for accessing S3.
  • Application Load Balancer (ALB): Distributes incoming application traffic across multiple targets, such as EC2 instances, in multiple Availability Zones.
  • RDS Instance: A managed relational database service for the application.
  • S3 Bucket: A storage service for the application's data, with public access settings managed to ensure security.
  • IAM Roles and Policies: For managing access to AWS resources, including read-only access to S3 for the EC2 instance.
  • For a more detailed architecture overview, please visit my GitHub where the code is versioned and the workflow is outlined.

Contact Me